- Please try pressing the button on the device. If the screen does not light up, you can connect the device to the power adapter to make sure it is fully charged.
- If the smart device is connected to another mobile phone, please turn off or unbind the Bluetooth on the phone, then search and rebind with the current mobile phone.
- For iPhone, try to ignore the device in the Bluetooth settings. Setting path: System settings → Bluetooth →Tap the icon on the right i → Ignore this device.
- If the device is not in a low-battery state, it can’t be searched even if you get the mobile phone close to the device. Please try to turn on Bluetooth again on your phone.
- For Android devices, if it doesn’t search for the device, please check if the phone’s information location (GPS location service) is turned off; if turned off, please go to the system settings interface to turn the GPS location on, and then search for the device again.
Note: If the problem can’t be resolved through the above troubleshooting steps, it is recommended to restart your mobile phone.